As a patient, you have the following duties
Provide accurate information about your identity
To protect yourself and other patients, you must identify yourself correctly in the clinic. This is necessary to prevent misuse and to prevent data from being stored in the medical record under the wrong name. We ask for legal and valid identification, such as an identity card.
Contribute to the process
The care provider can expect you to provide accurate and complete information about your health and medication. This is the only way that the dentist will be able to treat you in the best possible way. As a patient, you have a duty to cooperate with the treatment you have agreed to. Therefore, follow the dentist's advice carefully and cooperate with the care providers. Also keep appointments. If something unexpected happens, notify the clinic as soon as possible. If you do not notify the clinic, or do so too late, you may be charged.
Pay for your treatment
The clinic is entitled to a remuneration for the care provided. If necessary, you can pay a deposit. We try to ensure that you have as little to worry about when it comes to payment as possible. Preferably you pay by debit card, but it is also possible to pay in cash at some clinics.
Handle equipment with care
Take care of the material in the clinic: do not damage it or make it dirty. Do not leave any material lying around and dispose of waste in the rubbish bin. Respect the work of the cleaning staff and keep the premises clean. Smoking is not allowed in the clinic.
Respecting health care providers
Good manners and mutual respect are the basis of contacts between practitioners, patients and visitors. Disparaging or discriminatory remarks, aggressive behaviour or other forms of threat have no place in a dental practice.
Filming and photographing in a Dentius clinic
If a patient or visitor wishes to photograph or film a medical procedure or a dentist, they must obtain permission from the dentist they wish to photograph or film. In principle, consent must be given in writing, unless this is impossible in practice. Permission is only given for private use of the images and not on social networks. Patients can take pictures or selfies. They are personally responsible for this. If a Dentius staff member appears in the picture, consent must be sought.
Photos and videos of patients
In order to ensure patient privacy, Dentius chooses never to take recognisable photographs of patients, even indirectly, unless permission is expressly requested.